Bandwidth needs vary by location and foot traffic, but consistent 120 Mbps download and 10 Mbps upload are the minimums, with at least 200Mbps bi-directionally being recommended for the best performance.

Usage depends on how many carrier subscribers are in or near your business and what their data utilization (checking email vs. streaming HD video). The hotspot also runs automated speed tests about twice per day to verify that your connection is healthy. In practice, most small businesses see a modest fraction of their total internet capacity used by Coconut Wireless, and we can review your usage with you during the 30-day trial.

Coconut Wireless uses a small portion of your internet bandwidth, but it does not replace or interfere with your existing WiFi access points or network equipment. As long as your connection meets the recommended speeds, your guest WiFi and point-of-sale (POS) systems should continue to operate normally.

During installation and the 30-day Trial Period, the WiFi Guy will test and monitor performance to confirm that your business systems remain unaffected. In the unlikely event that heavy cellular usage at your location causes network congestion (for example, numerous customers streaming video simultaneously), the WiFi Guy can make adjustments to assure that your business systems remain fully protected and prioritized.

No. Coconut Wireless hotspots are designed so that traffic from phones is isolated from your local network. Specifically, the “Host LAN Block” feature blocks hotspot users from reaching any devices on your LAN (like POS, cameras, printers). Your private network and devices remain securely isolated.

Coconut Wireless uses WPA3 encryption, NAT, and client isolation, which means devices on the hotspot cannot see or directly talk to each other. Each phone’s traffic is separated, similar to how a well-configured guest WiFi network operates in a hotel or airport.

Coconut Wireless hotspots plug into your existing WAN router — we don’t replace it. However, Coconut Wireless can act as your guest WiFi access point. Coconut Wireless hotspots include an optional “Free WiFi” mode that broadcasts a guest WiFi network any laptop, tablet, or phone can join, so in many cases you do not need a separate guest WiFi router or access point.

The WiFi Guy recommends keeping your POS and internal business devices on your existing secure LAN or staff WiFi, and using Coconut Wireless (and optional Free WiFi) only for customers and other guest devices. The Free WiFi option is off by default, and we only enable and configure it if it makes sense for your business.

For carrier offload, no. Phones from participating carriers connect automatically using Passpoint/Hotspot 2.0—no splash pages, passwords, or extra steps. To your customers, it just feels like “more bars” and smoother data

If we enable optional Free WiFi for you, that may involve a simple portal, but we configure that end-to-end.

Many businesses (like coffee shops) already use their business-class internet for guest WiFi, credit card processing, streaming music, and more; all considered normal commercial use. With Coconut Wireless, you are not charging the public for WiFi; you’re improving cellular data coverage for your customers.

Because every internet service provider (ISP) has its own terms of service — and some residential or lower-tier business plans may limit sharing or “reselling” access — we recommend reviewing your ISP agreement or checking with your provider if you’re unsure.

Very little. The official specs for Coconut Wireless devices list 12 W max for the indoor deployment and 20 W max for the outdoor version, with typical usage lower. This is roughly equivalent to a standard home WiFi router or a small LED light. At local electricity rates, the monthly cost is usually just a few dollars or less.

If your internet connection or power goes down, Coconut Wireless simply stops providing coverage and data offload until service is restored. It doesn’t affect your customers’ ability to fall back to normal cellular coverage from nearby towers. Once your internet/power is back, Coconut Wireless automatically reconnects and resumes normal operation.

This is highly unlikely. That said, for troubleshooting purposes, Coconut Wireless hotspots can be disconnected or powered off without penalty or concern. Simply send a text, email or leave a voicemail with the WiFi Guy that you need to disconnect the Coconut Wireless hotspot, and you may immediately begin troubleshooting afterwards. Please see lease terms for details.

Coconut Wireless devices operate within standard WiFi power levels and comply with FCC and international safety standards for radio emissions. They’re comparable to the WiFi routers, phones, and access points already in most homes and businesses.

Indoor Coconut Wireless hotspots are roughly the size of a small WiFi access point (about 6–7 inches across and just over an inch thick) and can be ceiling- or wall-mounted. Outdoor units are weather-resistant and pole- or wall-mounted.

The WiFi Guy handles all mounting, cabling, and configuration; you just provide a nearby power outlet and an Ethernet port on your router/switch.

Maui WiFi Guy handles monitoring, firmware updates, performance checks, and any troubleshooting of the Coconut Wireless hotspot. However if you need to disconnect or power off the hotspot for testing or troubleshooting of your own network, that is no problem! Simply notify the WiFi Guy via text message, email or leave us a voicemail that you need to do some testing, and you may immediately disconnect the device afterwards. Please see lease terms for details.

Coconut Wireless devices do not collect, store or transmit any personal data about you, your business, or your customers, nor does it expose your private network. All customer traffic is encrypted and handled by their mobile carrier under their standard privacy policies.

At the business level, Coconut Wireless only sees aggregate performance metrics—such as uptime, automated speed tests, and the number of connections— not individual customers’ browsing history or who was using the hotspot.

The Coconut Wireless hotspot performs carrier data offload via WiFi. You will not see stronger cellular signal (more bars).